One of the important skills needed when you work is communication. The video on communication skills was about an employee speaking in text language with the customers. They were not able to understand her and made complains about her to the manager. The manager talked to her about it so she would correct it. She realized that she used text language all the time and tried to stop after her conversation with her manager. This shows the importance of being able to communicate with others well. If you don't communicate well with others they won't be able to understand you and it will make work difficult. You have to interact with others on a daily basis. We watched this video so we can try to improve our communication skills.
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